Building a holistic view of customer experience: the seven pillars of CX Maturity
![Building a holistic view of customer experience: the seven pillars of CX Maturity](https://beehiveresearch.co.uk/wp-content/uploads/2023/04/modern_pillars_800x400.jpg)
We mentioned in our previous blog on CX maturity that most CX programmes only focus on the external elements of CX. In doing so, they’re missing a huge swathe of insight – insight that is critical to decision-making for both…