Customer Experience (CX) Consulting- Beehive Research

Customer expectations are growing rapidly. Find out what your customers care about and how to exceed their expectations.

In our Customer Experience Programmes, we:

Engage with you to understand and map your customer’s journey
Design a tailored Voice of the Customer (VoC) programme to measure expectation and performance
Listen to customer feedback across touch points, interactions, and channels
Share insight across your organisation to drive action and improvement
Drive change in your organisation to develop a customer centric culture

We have worked together over a number of years and I believe there has been many areas where Beehive has helped improved our customers’ experience as well as ensuring our products are developing in the right direction. We also did the dealer survey this year, which led to a number of action plans to help us and dealers become more efficient.

Snr. Manager, Global Customer & Market Intelligence

Promises, expectation and experience

We’re here to help close the gaps between the expectations set by your brand’s promises and the customer’s perception

To truly understand your customers’ experiences, we need to see their journey through each touch point.
But customer experience isn’t only about the service customers receive when they’ve interacted with your company, it’s about:

The product they buy
The price they pay
The people they interact with
The documents they receive
The advertising they’ve seen
The processes they’re taken through
Even the smallest interaction can leave a lasting impression.

Delivering greater customer experience through consultancy

Our customer experience programmes give you a clear and prioritised action plan for improvement. We focus on giving practical recommendations to deliver you a return on investment (ROI), where we directly monitor:

Increased customer sales (new customers, retained customers, cross selling)
Cost efficiencies
Operational efficiencies

LISTEN

ANALYSE & INTERPRET

DRIVE CHANGE