Customer experience journey

We help you understand your customer's journey and their experience of it

We’re here to help close the gaps between the expectations set by your brand’s promises and the customer’s perception.

We help you to understand, and measure, your customer’s experiences through their journey, across each touch point, that they have with you.

And we do this through consultancy and customer experience measurement programmes… 

Our Customer Experience Services

  • Customer Experience Consultancy
  • Customer Experience Measurement
  • Voice of the Customer programmes
  • Customer Satisfaction surveys
  • Real-time Dashboards & online reporting
  • Key Driver Analysis
  • 1:1 Alerting and Case management​
  • Prioritisation and Action planning
CONTACT US
“The difference between Beehive and other consultants we met with, was that they were very good at listening to our requirements and able to adapt working style to match our own”
Citi
Panos Angelis, Senior Vice President, Client Analytics Officer

Our customer experience
toolkit - CxExplore

Our CxExplore toolkit enables us to tailor your customer experience programme to measure your customer’s unique journey and your business objectives. CxExplore is comprised of multiple modules, allowing you us to engage with, and listen to customers, share insights across your organisation, and assist you to take action.

CxExplore toolkit

Our digital feedback module enabling feedback buttons, triggered web intercept surveys, and exit surveys; integration with your App, through our SDK, to capture in-the-moment feedback; or, install an AI and ML powered chat assistant to simplify your customer’s digital experience and gather actionable insights

 

CxDigital

Our multi-channel feedback module for online, CAPI, CATI, and IVR surveys. Engage customers via their preferred channel and multiple message methods, including email, SMS, WhatsApp, WeChat, and QR code. Can be API or Sftp linked to most CRM systems 

CxVoice

Our Google API module for automated multi-lingual translation of customer verbatim, to understand the WHY from any language 

CxTranslator

Our online AI sentiment & text analytics module, enabling real-time analysis of verbatim comments, displaying current trending themes, positive and negative sentiment, and benchmark changes 

CxAuto text

Our online real-time dashboard and online reporting module with hierarchical role based access, rolling trend charting, dynamic filters and drill down analysis, verbatim comment analysis, with export modules to Excel, CSV, and PowerPoint

 

CxReporter

Our automated 1:1 dissatisfaction alerting module enabling an organisation to act quickly to solve a customer’s issue flagged in any survey or verbatim comment. Our case management module enables cases to be managed and escalated within the system, or be API or Sftp linked to your internal case management system

CxAlert

Our Action Management module enabling you to define and implement action plans and record their impact on over customer experience over time, thus allowing a clear ROI to be demonstrated form the actions taken

CxAction

Download our FREE CX guide...

The Fundamentals of Customer Experience Management

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And our clients will testify...

“The insight that your surveys have provided have helped us to focus within our many priorities on ensuring we deliver specific actions that improve the working of our colleagues across the globe.”
Gloabl CS Lead
Automotive
“Beehive are great to work with, they will challenge you in order to ensure you make the best decisions for your business and deliver what you need. The insight they provided us on our customer satisfaction programme has changed the way we look at our customers”
Service Performance Manager
Global FMCG
"We have worked together over a number of years and I believe there has been many areas where Beehive has helped improved our customers’ experience as well as ensuring our products are developing in the right direction."
Snr. Manager, Global Customer & Market Intelligence
Automotive

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