Our digital feedback module enabling feedback buttons, triggered web intercept surveys, and exit surveys; integration with your App, through our SDK, to capture in-the-moment feedback; or, install an AI and ML powered chat assistant to simplify your customer’s digital experience and gather actionable insights

Our multi-channel feedback module for online, CAPI, CATI, and IVR surveys. Engage customers via their preferred channel and multiple message methods, including email, SMS, WhatsApp, WeChat, and QR code. Can be API or Sftp linked to most CRM systems

Our Google API module for automated multi-lingual translation of customer verbatim, to understand the WHY from any language

Our online AI sentiment & text analytics module, enabling real-time analysis of verbatim comments, displaying current trending themes, positive and negative sentiment, and benchmark changes

Our online real-time dashboard and online reporting module with hierarchical role based access, rolling trend charting, dynamic filters and drill down analysis, verbatim comment analysis, with export modules to Excel, CSV, and PowerPoint

Our automated 1:1 dissatisfaction alerting module enabling an organisation to act quickly to solve a customer’s issue flagged in any survey or verbatim comment. Our case management module enables cases to be managed and escalated within the system, or be API or Sftp linked to your internal case management system

Our Action Management module enabling you to define and implement action plans and record their impact on over customer experience over time, thus allowing a clear ROI to be demonstrated form the actions taken
