Customer expectations are growing rapidly. Find out what your customers care about and how to exceed their expectations.

In our Customer Experience Programmes, we:Customer experience

  • Engage with you to understand and map your customer’s journey
  • Design a tailored Voice of the Customer (VoC) programme to measure expectation and performance
  • Listen to customer feedback across touch points, interactions, and channels
  • Share insight across your organisation to drive action and improvement
  • Drive change in your organisation to develop a customer centric culture

We have worked together over a number of years and I believe there has been many areas where Beehive has helped improved our customers’ experience as well as ensuring our products are developing in the right direction. We also did the dealer survey this year, which led to a number of action plans to help us and dealers become more efficient.

Snr. Manager, Global Customer & Market Intelligence

Promises, expectation and experience

We’re here to help close the gaps between the expectations set by your brand’s promises and the customer’s perception

To truly understand your customers’ experiences, we need to see their journey through each touch point.
But customer experience isn’t only about the service customers receive when they’ve interacted with your company, it’s about:

  • The product they buy
  • The price they pay
  • The people they interact with
  • The documents they receive
  • The advertising they’ve seen
  • The processes they’re taken through
  • Even the smallest interaction can leave a lasting impression.

Delivering greater customer experience through consultancy

Our customer experience programmes give you a clear and prioritised action plan for improvement. We focus on giving practical recommendations to deliver you a return on investment (ROI), where we directly monitor:

  • Increased customer sales (new customers, retained customers, cross selling)
  • Cost efficiencies
  • Operational efficiencies

Customer experience

Delivering a global Voice of the Customer programme...

Award winning case study

Why Beehive?

We’re an award-winning customer experience market research agency.

Our staff are experts in delivering customer experience insight programmes globally and nationally. And, whether we are listening to business (B2B) or consumer (B2C) customers, what makes us different is our focus on return of investment of the programme.

Take a look at examples of customer experience programmes we have managed or to understand how we can help you why not book a meeting with one of our consultants?

Get in touch for details

 

Our Clients

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