Delivering a global Voice of the Customer programme...
We are an award winning customer experience agency helping brands improve customer experience and loyalty. We achieve this through a clear understanding of the difference between the promises you make, your customer’s expectation, and their actual experience. This experience may be via a single interaction, or multiple interactions over time, and may be over multiple channels, or touch points.
However, customer experience is not only about the service they receive. It can also extend to the products they buy, the price they pay, the people they interact with, the documents they receive, the advertising they are exposed to, and the processes they are taken through. At Beehive we help brands deliver greater customer experience by:
Our staff are experts in delivering customer experience insight programmes globally and nationally. And, whether we are listening to business (B2B) or consumer (B2C) customers, what makes us different is our focus on return of investment of the programme.
We have worked together over a number of years and I believe there has been many areas where Beehive has helped improved our customers’ experience as well as ensuring our products are developing in the right direction. We also did the dealer survey this year, which led to a number of action plans to help us and dealers become more efficient.Snr. Manager, Global Customer & Market Intelligence
Our customer experience programmes provide organisations with clear prioritisation of areas for improvement. We focus on delivering a return on investment (ROI) by defining and measuring key performance indicators (KPI’s). This return on investment may be measured by:
Take a look at examples of customer experience programmes we have managed or to understand how we can help you why not book a meeting with one of our consultants?