Delivering a global Voice of the Customer programme...
In our Customer Experience Programmes, we:
We have worked together over a number of years and I believe there has been many areas where Beehive has helped improved our customers’ experience as well as ensuring our products are developing in the right direction. We also did the dealer survey this year, which led to a number of action plans to help us and dealers become more efficient.Snr. Manager, Global Customer & Market Intelligence
We’re here to help close the gaps between the expectations set by your brand’s promises and the customer’s perception
To truly understand your customers’ experiences, we need to see their journey through each touch point.
But customer experience isn’t only about the service customers receive when they’ve interacted with your company, it’s about:
Our customer experience programmes give you a clear and prioritised action plan for improvement. We focus on giving practical recommendations to deliver you a return on investment (ROI), where we directly monitor:
We’re an award-winning customer experience market research agency.
Our staff are experts in delivering customer experience insight programmes globally and nationally. And, whether we are listening to business (B2B) or consumer (B2C) customers, what makes us different is our focus on return of investment of the programme.
Take a look at examples of customer experience programmes we have managed or to understand how we can help you why not book a meeting with one of our consultants?