Customer experience
Delivering a global Voice of the Customer programme...
Delivering greater customer experience
We are an award winning customer experience agency helping brands improve customer experience and loyalty. We achieve this through a clear understanding of the difference between the promises you make, your customer’s expectation, and their actual experience. This experience may be via a single interaction, or multiple interactions over time, and may be over multiple channels, or touch points.
However, customer experience is not only about the service they receive. It can also extend to the products they buy, the price they pay, the people they interact with, the documents they receive, the advertising they are exposed to, and the processes they are taken through. At Beehive we help brands deliver greater customer experience by:
- Engaging with your business to understanding and map your customer’s journey
- Providing consultancy to Design a Voice of the Customer (VoC) programme to measure expectation and performance
- Listening to customer feedback at various touch points, interactions, and channels
- Sharing insight across your organisation to drive action and improvement
- Driving change that enables your organisation to develop a customer centric culture and close the gaps between the expectations set by your brand’s promises and the customer’s perception
Our staff are experts in delivering customer experience insight programmes globally and nationally. And, whether we are listening to business (B2B) or consumer (B2C) customers, what makes us different is our focus on return of investment of the programme.
