Delivering greater customer experience

Customer experienceWe are an award winning customer experience agency helping brands improve customer experience and loyalty. We achieve this through a clear understanding of the difference between the promises you make, your customer’s expectation, and their actual experience. This experience may be via a single interaction, or multiple interactions over time, and may be over multiple channels, or touch points.

However, customer experience is not only about the service they receive. It can also extend to the products they buy, the price they pay, the people they interact with, the documents they receive, the advertising they are exposed to, and the processes they are taken through. At Beehive we help brands deliver greater customer experience by:

  • Engaging with your business to understanding and map your customer’s journey
  • Providing consultancy to Design a Voice of the Customer (VoC) programme to measure expectation and performance
  • Listening to customer feedback at various touch points, interactions, and channels
  • Sharing insight across your organisation to drive action and improvement
  • Driving change that enables your organisation to develop a customer centric culture and close the gaps between the expectations set by your brand’s promises and the customer’s perception

Our staff are experts in delivering customer experience insight programmes globally and nationally. And, whether we are listening to business (B2B) or consumer (B2C) customers, what makes us different is our focus on return of investment of the programme.

We have worked together over a number of years and I believe there has been many areas where Beehive has helped improved our customers’ experience as well as ensuring our products are developing in the right direction. We also did the dealer survey this year, which led to a number of action plans to help us and dealers become more efficient.

Snr. Manager, Global Customer & Market Intelligence

Driving positive business outcomes

Our customer experience programmes provide organisations with clear prioritisation of areas for improvement. We focus on delivering a return on investment (ROI) by defining and measuring key performance indicators (KPI’s). This return on investment may be measured by:

  • Increased customer sales (new customers, retained customers, cross selling)
  • Cost efficiencies
  • Operational efficiencies
  • Or other tangible business measure

Take a look at examples of customer experience programmes we have managed or to understand how we can help you why not book a meeting with one of our consultants?

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Customer experience

Delivering a global Voice of the Customer programme...

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