What does customer centric really mean in the current climate?
![What does customer centric really mean in the current climate?](https://beehiveresearch.co.uk/wp-content/uploads/2023/03/we-hear-you.jpg)
Customer-centric organisations are more likely to achieve better business results, with 73% of consumers citing that a good experience is key in influencing their brand loyalties. What’s more, companies that excel at customer experience have 1.5 times more engaged employees…