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Tag: Customer centric organisation

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Why should your organisation be customer-centric?

Customer centric organisation, Customer experience, Customer satisfaction, VoC, Voice of the customer
Why should your organisation be customer-centric? 24th September 2019

You can differentiate your organisation from the competition by delivering an experience that puts the customer at the heart. A customer-centric culture delivers tangible benefits, from improvements in customer retention and loyalty, to reduced costs and increased revenue. What does…

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