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Category: News and opinion

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How to Collect Effective Customer Feedback

Customer experience, Customer feedback, Customer satisfaction, VoC
How to Collect Effective Customer Feedback 28th May 2020

How to Collect Effective Customer Feedback Collecting effective customer feedback means taking the time to understand what truly matters to your customers. And with these insights you can tailor every aspect of your business to reflect your customers’ needs: from…

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Our CX agency: we’re ‘Best use of Voice of the Customer’ finalists

Automotive, Customer experience, Customer satisfaction, Global research, VoC, Voice of the customer
Our CX agency: we’re ‘Best use of Voice of the Customer’ finalists 18th September 2018

Our boutique CX Agency is in the running for a Best use of Voice of the Customer award. We are overjoyed to announce our selection as a finalist in the Best use of Voice of the Customer category of the Engage…

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Millennials vs gen Z – the generation game

Market Research
Millennials vs gen Z – the generation game 30th August 2018

Millennials vs gen Z (and others) in the workplace It’s the rise and rise of the Millennials apparently.  They get a lot of press.  But is it all about them? Every day it seems there are more headlines about Millennials…

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Now, then and the future of market research

Market Research
Now, then and the future of market research 9th August 2018

What lies ahead for market research? Now, then, and the future of market research In a world where technology is at the forefront of most things we do in our lives, from online shopping to banking to heating our homes,…

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How employee career progression affects your business’s operational efficiency

Employee satisfaction, Market Research
How employee career progression affects your business’s operational efficiency 17th March 2016

How employee career progression affects your business’s operational efficiency I’ve just read an interesting report published by the Chartered Institute of Personnel and Development (CIPD) – Employee Outlook, Employee Views on Working Life. It says that a third of UK…

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Beehive Research MD discusses loyalty research at the IQPC Customer Experience Exchange

Customer experience, Customer satisfaction, Loyalty, Market Research, VoC, Voice of the customer
Beehive Research MD discusses loyalty research at the IQPC Customer Experience Exchange 27th June 2014

Watch an interview with Beehive Research MD Paul Kavanagh at the IQPC Customer Experience Exchange Conference Holland Nov 2013 where he discusses Beehive’s latest loyalty research ‘Loyal Losers’ Loyalty research – the ‘Loyal losers’

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Why do customers have brand loyalty – even when they know they could save money by switching?

Customer experience, Customer satisfaction, Loyalty, Market Research, VoC, Voice of the customer
Why do customers have brand loyalty – even when they know they could save money by switching? 17th October 2013

Why do consumers stay loyal – even when they know they could save money by switching?
That’s the question we wanted to answer when we set out to understand ‘Loyal Losers’ recently.

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Beehive Research wins ‘golden ticket’ from Goldman Sachs

Market Research
Beehive Research wins ‘golden ticket’ from Goldman Sachs 21st February 2013

It’s been a good start to the year and the hive is a buzz with the news that our head bee, MD Paul Kavanagh, has been awarded the rare opportunity of a place on the Goldman Sachs’ 10,000 Small (10Ksb)…

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