Whether you are a fan of Halloween or not, we can all agree that customer experience should be magical, not a howler. Customers deserve to be treated well and not haunted by a scary encounter. Different strategies, tools and approaches…
A few words from Paul Kavanagh… How time flies! It’s 15 years since myself and Rune Wennesland co-founded Beehive with the shared vision to deliver insight that tells a story. We were determined to provide clear recommendations and action prioritisation…
Beehive is pleased to announce that Paul Kavanagh and Nicole Holt are taking part in the UK Customer Experience Awards 2022 (CXA22) as part of the judging panel for the ‘CX Team of the Year’ and ‘Business Change & Transformation’…
Becoming a trusted advisor doesn’t happen overnight. It requires a commitment to collaborate, consult and to provide high quality products and services on a consistent basis. For Beehive, earning our clients’ trust has required steely determination to deliver insight that…
Beehive is delighted to announce that it is sponsoring the Computing Vendor of the Year and Software Distributor of the Year categories at the inaugural 2022 Tech Reseller Awards, in association with Tech Reseller Magazine. The shortlist has been made…
Beehive is delighted to announce that Nicole Holt has been promoted to Head of Research. This is a new board position for our award-winning market research and customer experience insight agency. The promotion recognises her ambition and achievements as account…
Beehive has announced today that it has expanded its market research and customer experience insight team with the appointment of Kirsty Potter as Research Director. She will be responsible for client liaison and project management and will also take a…
We’re delighted to announce that Beehive has been awarded a 2021 Forsta AIR (Achievement in Insight and Research) Award in both the Project Innovation and Agency categories. The awards recognise those creatively breaking new ground in Market Research and driving…
Beehive expands senior research team Beehive is pleased to announce today that two senior professionals have joined our expanding market research and customer experience insight team. Tim Kerr joins Beehive as Senior Researcher, bringing over 15 years knowledge and experience…
Beehive and BSI embark on fifth Global Organizational Resilience Index Report Beehive has today announced that it is collaborating with BSI, the business improvement and standards company, on its fifth annual BSI Organizational Resilience Index Report. Respondents are now being…
5 Key Findings from BSI’s Organizational Resilience Research study in the light of COVID-19 2020 (and 2019) was a year unlike any other. Many organizations were not prepared for the speed of change that COVID-19 delivered and organizational resilience was…
How to Collect Effective Customer Feedback Collecting effective customer feedback means taking the time to understand what truly matters to your customers. And with these insights you can tailor every aspect of your business to reflect your customers’ needs: from…
Our boutique CX Agency is in the running for a Best use of Voice of the Customer award. We are overjoyed to announce our selection as a finalist in the Best use of Voice of the Customer category of the Engage…
Millennials vs gen Z (and others) in the workplace It’s the rise and rise of the Millennials apparently. They get a lot of press. But is it all about them? Every day it seems there are more headlines about Millennials…
What lies ahead for market research? Now, then, and the future of market research In a world where technology is at the forefront of most things we do in our lives, from online shopping to banking to heating our homes,…
How employee career progression affects your business’s operational efficiency I’ve just read an interesting report published by the Chartered Institute of Personnel and Development (CIPD) – Employee Outlook, Employee Views on Working Life. It says that a third of UK…
Watch an interview with Beehive Research MD Paul Kavanagh at the IQPC Customer Experience Exchange Conference Holland Nov 2013 where he discusses Beehive’s latest loyalty research ‘Loyal Losers’ Loyalty research – the ‘Loyal losers’
Why do consumers stay loyal – even when they know they could save money by switching?
That’s the question we wanted to answer when we set out to understand ‘Loyal Losers’ recently.
It’s been a good start to the year and the hive is a buzz with the news that our head bee, MD Paul Kavanagh, has been awarded the rare opportunity of a place on the Goldman Sachs’ 10,000 Small (10Ksb)…