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Tag: Employee satisfaction

Home » Market Research Blog » Employee satisfaction

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Customer experience cx teamwork makes the dream work

Customer experience, Employee engagement, Employee satisfaction
Customer experience cx teamwork makes the dream work 26th November 2018

What bees can teach us about customer experience cx teamwork and co-operation We all know businesses are more successful when they focus on their customers and put them at the heart of all they do.  There are different ways of…

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Is your global mobility program working effectively?

Employee satisfaction, Global mobility
Is your global mobility program working effectively? 27th October 2016

It’s always possible to make a service better, it’s what many of us spend our waking hours trying to do.  When you know what the problem is, who it affects, or what is causing it, you can focus your attention…

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How employee career progression affects your business’s operational efficiency

Employee satisfaction, Market Research
How employee career progression affects your business’s operational efficiency 17th March 2016

How employee career progression affects your business’s operational efficiency I’ve just read an interesting report published by the Chartered Institute of Personnel and Development (CIPD) – Employee Outlook, Employee Views on Working Life. It says that a third of UK…

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Fine tuning your market research analysis

Analytics, Customer satisfaction, Employee satisfaction, Market Research
Fine tuning your market research analysis 10th September 2014

In our last post we highlighted the importance of understanding how your business is performing, which areas have the greatest impact on overall satisfaction, and which of these areas you should focus your efforts on. This technique can equally be…

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Prioritising the key drivers of customer satisfaction

Analytics, Customer satisfaction, Employee satisfaction, Market Research
Prioritising the key drivers of customer satisfaction 9th September 2014

In our last blog on measuring the key drivers of client, stakeholder and employee satisfaction we looked at assigning a relative importance value to the key drivers of customer satisfaction. Prioritising the key drivers of customer satisfaction We also talked…

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Measuring customer experience

Analytics, Customer experience, Customer satisfaction, Employee satisfaction, Market Research
Measuring customer experience 3rd September 2014

No matter whether you are in the business of measuring client, stakeholder or employee satisfaction, the key thing is to be sure that you’re measuring customer experience effectively. Measuring customer experience This might sound obvious, but it is all too…

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Achieving great customer experience

Customer experience, Employee satisfaction, Loyalty, Market Research, VoC, Voice of the customer
Achieving great customer experience 30th June 2014

The Customer Experience Exchange for Retail is taking place this week in London. Amongst a who’s who of brands speaking at the conference is Nespresso. We know from our work with Nespresso that it is a world-leading retail brand for…

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