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Fine tuning your market research analysis

Analytics, Customer satisfaction, Employee satisfaction, Market Research
Fine tuning your market research analysis 10th September 2014

In our last post we highlighted the importance of understanding how your business is performing, which areas have the greatest impact on overall satisfaction, and which of these areas you should focus your efforts on. This technique can equally be…

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Prioritising the key drivers of customer satisfaction

Analytics, Customer satisfaction, Employee satisfaction, Market Research
Prioritising the key drivers of customer satisfaction 9th September 2014

In our last blog on measuring the key drivers of client, stakeholder and employee satisfaction we looked at assigning a relative importance value to the key drivers of customer satisfaction. Prioritising the key drivers of customer satisfaction We also talked…

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Measuring customer experience

Analytics, Customer experience, Customer satisfaction, Employee satisfaction, Market Research
Measuring customer experience 3rd September 2014

No matter whether you are in the business of measuring client, stakeholder or employee satisfaction, the key thing is to be sure that you’re measuring customer experience effectively. Measuring customer experience This might sound obvious, but it is all too…

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