Fit for purpose processes Last week, we considered the importance of teamwork and co-operation to ensure a customer centric journey. Equally important are customer focused processes to minimise customer effort and ensure a positive customer experience. In addition, staff need…
What bees can teach us about teamwork and co-operation We all know businesses are more successful when they focus on their customers and put them at the heart of all they do. There are different ways of doing that, from…
Last in the National Customer Service Week series: the importance of people power when serving customers. Giving people power when dealing with customers. We’ve all heard the old adage: happy staff = happy customers. But we think it’s more than…
Nearly 4 months on, is the fog beginning to clear? Brexit means Brexit, apparently, but it’s not a lot to go on. We now know that the UK will trigger Article 50 before the end of March 2017, with the process…
Global Mobility is playing a strategic role Global Mobility continues to play a vital strategic role for medium and large business across the world. Not only are companies investing significant sums in relocating key staff overseas to fill skills gaps, they are also using…