Reduce customer effort and improve customer experience Last week, we considered the importance of teamwork and co-operation to ensure a customer centric journey. Equally important are customer focused processes to reduce customer effort and ensure a positive customer experience. In…
What bees can teach us about customer experience cx teamwork and co-operation We all know businesses are more successful when they focus on their customers and put them at the heart of all they do. There are different ways of…
The Connection Between Customer Service and Employee Empowerment We’ve all heard the old adage: happy staff = happy customers. But we think it’s more than that. We think that it’s empowering your staff to solve customer issues that makes the…
Global Mobility is playing a strategic role Global Mobility continues to play a vital strategic role for medium and large business across the world. Not only are companies investing significant sums in relocating key staff overseas to fill skills gaps, they are also using…