Fit for purpose processes to reduce customer effort Last week, we considered the importance of teamwork and co-operation to ensure a customer centric journey. Equally important are customer focused processes to minimise customer effort and ensure a positive customer experience. …
What bees can teach us about customer experience cx teamwork and co-operation We all know businesses are more successful when they focus on their customers and put them at the heart of all they do. There are different ways of…
Last in the National Customer Service Week series: the importance of people power when serving customers. Empower staff when dealing with customer service. We’ve all heard the old adage: happy staff = happy customers. But we think it’s more than…
Global Mobility is playing a strategic role Global Mobility continues to play a vital strategic role for medium and large business across the world. Not only are companies investing significant sums in relocating key staff overseas to fill skills gaps, they are also using…