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Tag: Employee engagement

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Customer Service & Employee Empowerment

Customer experience, Customer satisfaction, Employee engagement, VoC, Voice of the customer
Customer Service & Employee Empowerment 21st November 2019

The Connection Between Customer Service and Employee Empowerment We’ve all heard the old adage: happy staff = happy customers.  But we think it’s more than that.  We think that it’s empowering your staff to solve customer issues that makes the…

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Reduce customer effort and improve customer experience

Customer satisfaction, Employee engagement, VoC, Voice of the customer
Reduce customer effort and improve customer experience 6th December 2018

Reduce customer effort and improve customer experience Last week, we considered the importance of teamwork and co-operation to ensure a customer centric journey.  Equally important are customer focused processes to reduce customer effort and ensure a positive customer experience.  In…

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Customer experience cx teamwork makes the dream work

Customer experience, Employee engagement, Employee satisfaction
Customer experience cx teamwork makes the dream work 26th November 2018

What bees can teach us about customer experience cx teamwork and co-operation We all know businesses are more successful when they focus on their customers and put them at the heart of all they do.  There are different ways of…

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Global Mobility – money well spent?

Employee engagement, Global mobility, Global research, Return on investment
Global Mobility – money well spent? 15th September 2016

Global Mobility is playing a strategic role Global Mobility continues to play a vital strategic role for medium and large business across the world. Not only are companies investing significant sums in relocating key staff overseas to fill skills gaps, they are also using…

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