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Tag: Customer feedback

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How to Collect Effective Customer Feedback

Customer experience, Customer feedback, Customer satisfaction, VoC
How to Collect Effective Customer Feedback 28th May 2020

How to Collect Effective Customer Feedback Collecting effective customer feedback means taking the time to understand what truly matters to your customers. And with these insights you can tailor every aspect of your business to reflect your customers’ needs: from…

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Measuring & Improving Brand Loyalty

brand loyalty, Customer experience, Customer feedback, Customer satisfaction, NPS
Measuring & Improving Brand Loyalty 14th May 2020

Measuring & Improving Brand Loyalty How much can you really rely on your customers? Can you depend on them to keep buying from you, or are they likely to switch to one of your competitors without a second thought? Are…

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7 Ways to Increase Customer Loyalty and Retention

Customer experience, Customer feedback, customer loyalty, Customer retention, Customer satisfaction, Customer Service
7 Ways to Increase Customer Loyalty and Retention 9th April 2020

7 Ways to Increase Customer Loyalty and Retention There are many ways to measure customer loyalty. The easiest way is simply to ask your existing customers how they feel about you, and the services you offer. You can also use…

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