How to Calculate Net Promoter Score (NPS) Your Net Promoter Score (NPS) is a measure of how likely your customers are to recommend your products or services. It’s a good metric for determining whether you’re providing a positive or negative…
Measuring & Improving Brand Loyalty How much can you really rely on your customers? Can you depend on them to keep buying from you, or are they likely to switch to one of your competitors without a second thought? Are…
What is Net Promoter Score (NPS)? Net Promoter Score ,or NPS, uses a 0 to 10 scale and asks customers how likely they are to recommend your brand to a friend or colleague. Customers who score 0 to 6 are known…