CXA23 key takeaway: Beyond Voice of the Customer to CX Innovation
![CXA23 key takeaway: Beyond Voice of the Customer to CX Innovation](https://beehiveresearch.co.uk/wp-content/uploads/2023/10/sascha-bosshard-qhhp1LwvPSI-unsplash-scaled-e1698064686423.jpg)
We all know the old adage ‘there’s no need to reinvent the wheel’. However, organisations also know that if they want to continue to compete, meet their customers’ expectations and create a culture that embraces new ways of doing things…