What is Emotions Analytics (EA) & How AI is Improving Customer Experience As designers of advanced customer experience programmes for national and international clients, it’s inevitable that talk often turns to innovation and new technology. As we’ve all seen, Artificial
Beehive Digital helps you understand your customers through the latest digital research techniques
Digital engagement has become evermore important to consumers and business executives. And, with the Internet of Things entering our lives at a rapid pace, Beehive Digital has been formed as a specialist arm of Beehive Research to bring insight experts together with technology professionals, developers and UI/UX designers, to provide clients access to the latest digital techniques and methodologies to enhance customer engagement and customer understanding and insight.
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Or take a look at one of our recently published articles on 'The Insight of Things'...
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Customer Service Chatbots: Benefits & Pitfalls for Customer Communication Engaging and understanding your customers’ journey and listening to their feedback are essential elements to any customer experience programme. As such, effective and timely communication is a key part of keeping