Insight solutions to understand your customers

We are a specialist customer experience and insight agency with global credentials. Our work is truly bespoke and we help you listen to, and understand, your customers and prospects. We focus on providing strategic market  research programmes, tailored to your needs and objectives, that help you understand your customers, make better decisions, and help transform your business.

Our mission is to provide you accessible insight that ‘tells a compelling story’ with clear recommendation and action prioritisation, enabling you to make informed decisions, and deliver a return on your research investment (RORI).

And we have been trusted partners to many global brands…

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“We get research that works hard for us and is properly aligned to our corporate goals. It’s a pleasure working with them and I have no hesitation in recommending them.”
Research Director
Global Publisher

Our services

Customer Experience Programmes

Understanding and measuring the customer's experience

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Product Development Research

Ideation, market sizing, segmentation, concept testing

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Brand & Marketing Effectiveness

Understand the key drivers to optimise messaging

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Customer Panels & Research Communities

Engage with customers and prospects for ongoing feedback

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Intrigued to find out how we could help you?

Book a FREE one-hour consultancy meeting with us!

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Why global brands use us...

We take a strategic approach to research, and use our experience to ensure that insight:

  • is aligned to your vision of success
  • isn’t isolated and considers the bigger picture, i.e. the wider research framework
  • is prioritised against business needs and available budget
  • delivers recommendation, action, and a tangible ROI

It’s about adding value, creatively challenging you, and ourselves, and not just taking the easy path. 

Businesses need to be agile in today’s rapidly changing environment. And we ensure that the insight we deliver is agile in all aspects of the programme delivery

It’s about answering your buisness objectives challenge whilst maintaining a flexible approach with high quality service

We pride ourselves on delivering a personalised service that is tailored to meet your business objectives, whilst managing an enjoyable working partnership