By managing this programme for Nespresso, Beehive has delivered cost savings, faster delivery of projects and all without compromising the robustness of the results.

Frederic Laforge, Competitive Intelligence & Consumer Insights Manager

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6th July 2017 Post by Paul Kavanagh

Shouldn’t customer experience measurement lead to insight and action?

Sometimes customer experience measurement programmes are great, but occasionally they lack something… I guess as an MD of an Insight agency that specialises in customer experience measurement I take more of an interest in how and when companies gather feedback than some people…

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