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In this free guide we explore the different measurement programmes and the metrics that can be used.  Understand the key elements involved in designing and implementing an effective CX programme.

...the difference between CSat, Voice of the Customer (VoC), and CX programmes

...understanding the customer journey, touchpoints and moments of truth

...the pros and cons of popular metrics, NPS, CSat, CSI and CES

Please compete the following details to download our guide:

CX Measurement guide

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