VOC Award Finalists: Best use of Voice of the Customer

VOC Award Finalists: Best use of Voice of the Customer

We are in the running for a Best use of Voice of the Customer award. We are overjoyed to announce our selection as a finalist in the Best use of Voice of the Customer category of the Engage Awards 2018.  Our…

A guide to surprising and delighting loyal customers

A guide to surprising and delighting loyal customers

From our recent work on loyalty we’ve extracted some valuable insights into why people switch suppliers/providers. Perhaps more importantly, we’ve identified what brands need to do to retain those precious, loyal customers – those so often overlooked in favour of…